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This page provides a guide to the cookies and tracking that may be used as a result of your visit to this website, and information on how to control cookies and tracking. You may also wish to refer to our Privacy Policy.

What is a cookie?
A cookie is a small text file that is stored on a user's computer or mobile device when that user accesses a website. It allows the website to recognize the user's device and store some information about the user's preferences or past actions.

In addition to cookies, there are other types of tracking technologies, like scripts, used by some third parties to enable the services they provide to us, and we use some them on this website to help make our web content, emails and advertising more relevant to you.

We do not use cookies or other web tracking technologies to collect or record information such as your name, address or other contact details.

 
Why do we use cookies and other types of tracking?

Cookies allow websites to perform a variety of functions such as remembering that you have logged in, ensuring you have a stable and secure connection and much more. Most websites depend on cookies or other forms of tracking to deliver the best possible user experience, to understand how the site is being used in order to improve the experience of other visitors, and to deliver relevant content.


Essential tracking
These cookies and tracking technologies make sure parts of a website work and that you can use the site effectively, such as ensuring site security or remembering information that you've typed into a form after you move to subsequent pages as part of a booking process.

If you restrict these cookies you may not be able to use some functionality on the site.

Site performance tracking
To measure the performance of the website and see how websites are used, we use these types of cookies and tracking technologies.  We use these to improve how the website works and measure our marketing activity. If you restrict this tracking, we will, for example, find it more difficult to find any errors on the site and find it more difficult to develop a site that meets your needs.

User convenience tracking
This type of tracking allows websites to remember your choices - for example, that you prefer not to be asked to fill in a survey next time you visit the site) and provide enhanced, more personal features. They may also be used to provide services on the site such as remembering the itineraries that you save to your 'saved favourites' list, watching a video or seeing a map that is embedded on the site.

Advertising or Targeting tracking
We aim to improve the relevance of advertisements that you see and this type of tracking helps us to do that. It's also used to limit the number of times you see an ad as well as help measure the effectiveness of the advertising campaign. This type of tracking is placed by advertising networks working with us. When you opt out of advertising tracking, in some cases, a cookie needs to be stored on your device to save your opt-out preference.
 
What types of data do we use?
Depending on the tracking being used, different types of data might be stored and/or used. Most of our tracking uses anonymous data but some may include pseudonymous data like booking references. We use IP address to build anonymous information about general groups of users but we do not keep your IP address so it can never be used to link any information to you. If you are already logged into services such as Google or Facebook when you visit our site, they may link your visit on our site to the data that they have about you. We do not receive any such data. We do not track or store any personal data for third parties to access or use.
 
Controlling cookies and tracking
Browsers have different methods for controlling cookies and scripts. Please refer to your browser's information about how to control cookies.

We use a number of suppliers who set cookies, or host other forms of tracking technologies like scripts, on this website in order to deliver the services they are offering.

Some cookies and tracking technologies can be controlled by using methods provided by the suppliers of those cookies and tracking technologies or by using these methods:

Restricting cookies or scripts
  • May adversely impact the functionality of this website and other services related to the site
  • Will not prevent ads from being shown to you. Your preferences and history won't be saved and can’t be used to serve more relevant advertising and web content so the ads and content you see could be less relevant to you.
  • Will not prevent emails being sent to you. If you'd like to unsubscribe from any emails, please use the unsubscribe links included in the emails you've received or contact us.

More information about the cookies and tracking used on the site is below, along with links to information about how to control them. Note that these links will take you to other sites. We are not responsible for the information on these other sites nor the setting of cookies and tracking by these third parties.
 
Cookie and tracking list

Essential Tracking

AWSELB

Used to distribute traffic to the website on several servers in order to optimise response times.

Control tracking
Browser cookie settings

BIGipServer#

Used to distribute traffic to the website on several servers in order to optimise response times.

Control tracking
Browser cookie settings

CookieConsent

Stores the user's cookie consent state for the current domain

Control tracking
Browser cookie settings

JSESSIONID

Preserves users states across page requests.

Control tracking
Browser cookie settings

PHPSESSID

Preserves user session state across page requests.

Control tracking
Browser cookie settings

wc_cart_hash_#

WooCommerce ecommerce session cookies. Contains information about the cart as a whole and helps WooCommerce know when the cart data changes.

Control tracking
Browser cookie settings

wc_fragments_#

WooCommerce cookies used to ensure shopping cart functionality

Control tracking
Browser cookie settings

MSIE_ALERT

Detects your browser version and gives an alert if you are using an old version of Internet Explorer that is incompatible with this site.

Control tracking
Browser cookie settings

Wuc

Internationals website functionality

Control tracking
Browser cookie settings

Wul

Internationals website language functionality

Control tracking
Browser cookie settings

Sticktodomain

Shows the English language for international countries.

Control tracking
Browser cookie settings

SSOExchange

Maintain Login state from our legacy application on the site.

Control tracking
Browser cookie settings

 


Site Performance Tracking

__qca

Collects anonymous data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content.

Control tracking
Browser cookie settings

__utma

Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics.

Control tracking
Browser cookie settings

__utmb

Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.

Control tracking
Browser cookie settings

__utmc

Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit.

Control tracking
Browser cookie settings

__utmt

Google Analytics: Used to throttle the speed of requests to the server.

Control tracking
Browser cookie settings

__utmv

Saves user-defined tracking parameters for use in Google Analytics.

Control tracking
Browser cookie settings

__utmz

Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics.

Control tracking
Browser cookie settings

_dc_gtm_UA-#

Used by Google Tag Manager to control the loading of a Google Analytics script tag.

Control tracking
Browser cookie settings

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Control tracking
Browser cookie settings

_gat

Used by Google Analytics to throttle request rate

Control tracking
Browser cookie settings

_gid

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Control tracking
Browser cookie settings

AMCV_#

Unique user ID that recognizes the user on returning visits

Control tracking
Browser cookie settings

s_cc

 

Used to check if the user's browser supports cookies.

Control tracking
Browser cookie settings

s_fid

Saves the current Flash version that is available in the user's browser.

Control tracking
Browser cookie settings

s_nr

Registers a unique ID that identifies the user's device for return visits.

Control tracking
Browser cookie settings

_dc_gtm_UA-#

Used by Google Tag Manager to control the loading of a Google Analytics script tag.

Control tracking
Browser cookie settings

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Control tracking
Browser cookie settings

_gid

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Control tracking
Browser cookie settings

_at.cww

Used by the social sharing platform AddThis

Control tracking
Browser cookie settings

at-lojson-cache-#

Used by the social sharing platform AddThis

Control tracking
Browser cookie settings

at-rand

Used by the social sharing platform AddThis

Control tracking
Browser cookie settings

__atuvc

Updates the counter of a website's social sharing features.

Control tracking
Browser cookie settings

at-lojson-cache-#

Used by the social sharing platform AddThis

Control tracking
Browser cookie settings

at-rand

Used by the social sharing platform AddThis

Control tracking
Browser cookie settings

utag_main

Used by Tealium Tag Manager to store a unique visitor ID, a session ID and to persist data about the visitor's interaction with the website, e.g. last page viewed.

Control tracking
Browser cookie settings

_at.cww

Used by the social sharing platform AddThis

Control tracking
Browser cookie settings

 

at-lojson-cache-#

Used by the social sharing platform AddThis

Control tracking
Browser cookie settings

at-rand

Used by the social sharing platform AddThis

Control tracking
Browser cookie settings

dtCookie

Dynatrace cookie - Technical session ID for PurePath correlation

Control tracking
Browser cookie settings

dtLatC

Dynatrace cookie - Measures server latency for performance monitoring

Control tracking
Browser cookie settings

dtPC

 

Dynatrace cookie - Required to identify proper endpoints for beacon transmission; includes session ID for correlation

Control tracking
Browser cookie settings

dtSa

Dynatrace cookie - Used to save user action names, such as Click on Login across different pages

Control tracking
Browser cookie settings

rxVisitor

Set by Dynatrace for website usage tracking

Control tracking
Browser cookie settings

dtCookie

Dynatrace cookie - Technical session ID for PurePath correlation

Control tracking
Browser cookie settings

dtPC

Dynatrace cookie - Required to identify proper endpoints for beacon transmission; includes session ID for correlation

Control tracking
Browser cookie settings

dtSa

Dynatrace cookie - Used to save user action names, such as Click on Login across different pages

Control tracking
Browser cookie settings

rxVisitor

Set by Dynatrace for website usage tracking

Control tracking
Browser cookie settings

Rxvt

Set by Dynatrace for website usage tracking

Control tracking
Browser cookie settings

gpv_pn

A session cookie used for site analytics

Control tracking
Browser cookie settings

 


User Convenience Tracking

_at.hist.#

Used by the social sharing platform AddThis to store the user's usage history of the AddThis sharing widget

Control tracking
Browser cookie settings

s_ppv

Saves information on what vertical percentage of a page has been displayed to the user.

Control tracking
Browser cookie settings

s_sq

Saves information of the previous link that the user clicked on to read the current page.

Control tracking
Browser cookie settings

s_vi

Registers a unique ID that identifies the user's device for return visits.

Control tracking
Browser cookie settings

_at.hist.#

Used by the social sharing platform AddThis to store the user's usage history of the AddThis sharing widget

Control tracking
Browser cookie settings

__atuvs

Ensures that the updated counter is displayed to the user if a page is shared with the social sharing service, AddThis.

Control tracking
Browser cookie settings

_at.cww

Used by the social sharing platform AddThis

Control tracking
Browser cookie settings

_te_

Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

Control tracking
Browser cookie settings

__atuvc

Updates the counter of a website's social sharing features.

Control tracking
Browser cookie settings

_okdetect

Used to provide customer support and to enable us to provide you with: security measures, to determine/track when you are using our ‘live chat’ feature, to store info you provided us through our customer support features and to balance our load infrastructure.

Control tracking
Browser cookie settings

cmKeywords

If a user is referred from a search engine, the search engine may provide the Keywords a user has searched for. This information can be evaluated to display selected content.

Control tracking
Browser cookie settings

QSI_Selector

These cookies are used to deliver an optional and occasional site survey and ensure visitors are not asked twice.

Control tracking
Browser cookie settings

Rcclguestcookie

Allows user to pick up where they left off in the booking funnel and identifies the user as a booked user

Control tracking
Browser cookie settings

 


Advertising or Targeting Tracking

Tracking name

Purpose, control and more information

Bing
Cookie Name: 
_uetmsclkid
_uetsid

This is used for Bing (search engine) reporting and optimization data for advertising campaigns.

Data types used
Anonymous

Control tracking
Browser cookie settings

Google
Cookie Name: 
NID

This is used for the analysis of web behaviour and web traffic for site performance and user experience improvements.

Data types used
Anonymous

Control tracking
Browser cookie settings

Double Click - Search
Cookie Name: 
IDE

This is used for DoubleClick (search engine) reporting and optimization data for advertising campaigns.

Data types used
Anonymous

Control tracking
Browser cookie settings

Facebook - Social
Cookie Name: 
fr

This is used for Facebook advertising reporting and optimization data for advertising campaigns.

 

Data types used
Anonymous

Control tracking
Browser cookie settings

Sojern - Pros 
Cookie Name:
cid
gid
apnid

This is used to the deliver ads and effectively optimize campaigns. Which helps us measure our marketing activity.

 

Data types used
Anonymous

Control tracking
Browser cookie settings



 

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