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Getting on and off the Ship  

Getting On and Off the Ship

Airport Transportation
If requested in advance, Royal Caribbean can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to our fly/cruise guests or those who have purchased cruise-only transfers. Accessible transport may be limited or not available outside the U.S. See a travel agent or contact us for details.

Extra Assistance at the Pier
Royal Caribbean International® offers boarding and departure assistance with wheelchairs to guests with mobility disabilities. Request assistance once you arrive at the pier or contact us prior to your cruise so that we may prioritise your assistance to go onboard. During peak times there may be a wait for assistance.

While many ports provide easy access for wheelchairs and scooters, however due to various conditions: steepness of the gangway, tendering, weather, tidal and sea conditions, and shore-side facilities, guests using assistive devices may be precluded from getting on or off the ship.

We will make reasonable efforts to assist our guests, but for safety reasons, our staff is not permitted to lift guests or equipment. Assistance with manual wheelchairs, walkers, canes etc. will be provided.

Assistance Onboard
We will provide reasonable mobility assistance to guests in accessing areas of the ship that are not accessible.

Travelling from Ship to Shore
At some ports, the ship will anchor off shore, and guests are taken to shore by small boats called tenders. Even if the ship is scheduled to dock at a pier, it can change to tendering.

Guests with assistive devices who are unable to take a few steps will be unable to board tenders unless roll-on capability is available.

In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorised wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. Enquire about tender roll-on capability at the Guest Relations Desk while onboard. Please note roll-on capability is not guaranteed.

Weather, sea conditions and other factors may preclude tendering. The safety of our guests and crew is our primary consideration and the Captain and the staff will make the final decision regarding transferring guests and their assistive devices based on safety reasons.

If guests are unable to tender or disembark due to these circumstances, there will be no refund or credit for missed ports. While we recognise your disappointment, the safety of our guests and crew takes precedence.
Ports that Require Tendering: 

Airlie Beach, Australia 
Ajaccio, Corsica 
Bali (Padang Bay), Indonesia 
Bar Harbour, Maine 
Bay of Islands, New Zealand 
Belize City, Belize 
Bora Bora, French Polynesia 
Buzios, Brazil 
Cabo Frio, Brazil 
Cabo San Lucas, Mexico 
Cannes (Monte Carlo), France 
Champagne Bay, Vanuatu 
CocoCay, Bahamas 
Corfu, Greece 
Cozumel, Mexico
Denarau, Fiji 
Edinburgh, Scotland
Esperance, Australia 
Exmouth, Australia 
La Spezia (Florence/Pisa), Italy 
Geiranger, Norway 
George Town, Grand Cayman 
Hanoi (Halong Bay), Vietnam 
Icy Strait Point, Alaska 
Ilha Grande, Brazil 
Ilhabela, Brazil 
Ilheus, Brazil 
Isle of Pines, New Caledonia 
Jeju, Republic of Korea (South Korea) 
Kailua Kona, Hawaii 
Kotor, Montenegro 
Lahaina (Maui), Hawaii 
Lifou, Loyalty Island 
Lombok, Indonesia 
Malacca, Malaysia 
Moorea, French Polynesia 
Mykonos, Greece 
Mystery Island, Vanuatu 
Naples (Salerno) Italy 
Nha Trang, Vietnam 
Villefranche (Nice), France 
Ouvea (Wadrilla), Loyalty Island 
Phuket, Thailand 
Playa del Carmen, Mexico
Port Douglas, Australia 
Portobelo, Brazil 
Punta Del Este, Uruguay
Rockland, Maine
Samana, Dominican Republic 
Santorini, Greece 
Split, Croatia 
St. Peter Port, Channel Islands 
Ushuaia, Argentina 
Visby, Sweden 

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