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General Terms & Conditions
Royal Caribbean Cruises Ltd. has the right to terminate the Crown & Anchor Society® Program ('the Program') or to change the Terms and Conditions of participation and benefits, in whole or in part; at any time without notice. Membership may be terminated at our sole discretion for anyone appearing to be utilising the Program in a manner inconsistent with its terms, conditions or intent. To qualify as a Crown & Anchor Society member, you must have taken at least one eligible Royal Caribbean cruise. Program level accrual is based on the number of eligible cruise points earned per individual. Cruise Points will be accrued at the end of each completed sailing. Guests are eligible for Gold membership in the Crown & Anchor Society after one completed cruise. After 30 completed cruise points, they are eligible to become Platinum members. After 55 completed cruise points, they are eligible to become Emerald members. After 80 completed cruise points, they are eligible to become Diamond members. After 175 completed cruise points they are eligible to become Diamond Plus members. And those who have 700 or more completed cruise points are eligible to become Pinnacle Club members.
Cruise points are given for eligible cruises per stateroom category paid. Complimentary, promotional and/or reduced rate upgrades will not receive additional Cruise Points if final berth category is in a suite when moved from a lower stateroom category. Cruise Points are awarded to the guest whose name is entered into the reservation at the time of booking and completes the sailing. Eligible cruises exclude all reduced cruise fares (e.g. employee/employee family rates, vendor rates etc.), affinity groups and other cruises as designated by Royal Caribbean at its sole discretion. All questions or disputes regarding eligibility for the Program or provision of benefits will be resolved by Royal Caribbean at its sole discretion. Not all services can be provided on all Royal Caribbean ships. We shall not be liable for refunds or for damages resulting from failure to deliver such services. All Program discount coupons are subject to the Terms and Conditions stated herein and on the discount or promotional coupons. Cruise Point Promotions are not combinable. If a sailing qualifies for two or more Cruise Point promotions then additional points will be awarded by evaluating the promotions and giving the guest the best available offer. Each Program member shall be responsible for advising the Crown & Anchor Society of address changes and we shall have no liability for misdirected post or any consequences thereof. Other terms and conditions apply. Program void where prohibited by law.
A Crown & Anchor Society member can be added into a relationship with other family members in the same household and receive equivalent tier status; however Cruise Points will remain according to actual cruises taken and calculated using the Program-level accrual system described above. Pinnacle Club member tier status will not be awarded to dependents if earned by their parent and/or guardian. Pinnacle Club member tier status can only be earned by an individual, spouse or significant other by one of them accumulating 700 Cruise Points or more in the CAS program.
For all tiers except Pinnacle Club, a relationship is defined as a spouse or significant other and children of less than 18 years old. For Pinnacle Club a relationship is considered a spouse and/or significant other. Children will be taken out of a relationship with a parent or guardian upon their 18th birthday date. If it is found that a dependent or child is not immediately removed from a relationship upon their 18th birthday and accumulates a higher tier status outside of this time period, the dependents record will be adjusted back to the appropriate tier status.
9 No bonus gift will be delivered on sailings less than 3 nights. Only one bonus gift will be delivered on sailings between 3 and 6 nights. All orders need to be placed up to 5 days before a US-based sailing and 7 days for an internationally-based sailing. If no selections are made before the time prescribed above, then no order will be placed. Orders and/or substitutions cannot be placed on or after boarding day. All Diamond Plus and above members can go into the secure Crown & Anchor section of the website and select your preferences and keep them up to date; or, Diamond Plus members and their travel agents can contact a Loyalty Specialist within 14 days of their departure to select an amenity and arrange timing for delivery to either their stateroom or dining room by calling +1 800 526 9723 and pressing 9 at any time during the greeting message. Hours of operation: Monday to Friday 8 a.m. – 11 p.m.; Saturday and Sunday, 9 a.m. – 8 p.m. (ET).
11 Crown & Anchor Exclusive Rates are applicable to specific ship and sail dates. When reserving, the applicable offer code and a valid Crown & Anchor Society membership number must be included in the reservation. The offer may be withdrawn at any time. Discount offers will not be replaced if certificates are lost, stolen or otherwise destroyed. The offer cannot be used with certain restricted fares. The certificate cannot be combined with another certificate on the same reservation. Rates cannot be combined with MyCruiseSM Rewards, Upgrades, Companion Fare and Free Cruise Fare. Applies to all categories, unless otherwise noted. This offer is not combinable with any other promotion or offer unless expressly stated therein. Royal Caribbean International will deduct the application offer value from the final payment upon review. The discount applies on a per-stateroom basis; double occupancy. Singles paying 200% are entitled to full face value. Prices vary from ship to ship and space is subject to availability at the time of making your reservation. The certificate must be submitted to Royal Caribbean PRIOR TO FINAL PAYMENT or before the coupon expires, whichever comes first. Please reference the coupon code when reserving your cruise holiday. To have access you must log in to the members-only section of our website. A new set of Sales Event offers from Royal Caribbean International is published each Thursday evening. Unless otherwise noted, they can only be booked on the Monday following the Thursday on which they are posted. They are not available after that time and are subject to change by the cruise line at any time.
12 Balcony and Suite Discounts are a per stateroom discount applicable on balcony and suite categories only available to Platinum, Emerald, Diamond, Diamond Plus, and Pinnacle Crown & Anchor Society members. Savings are not redeemable for cash and are non-transferable. When reserving, a valid Crown & Anchor Society membership number must be included in the reservation. Platinum, Emerald, Diamond, Diamond Plus and Pinnacle Crown & Anchor Society member will receive an increased discount for making a reservation for a sail date outside of six (6) months. Within six (6) months of sailing, if the guest cancels and reinstates the booking, applies a fare change, changes categories, or changes the ship or sail date of the booking, the discount will be automatically adjusted to the lower value. This offer can only be combined with the Onboard Booking Bonus while making a reservation on board a Royal Caribbean ship. This offer cannot be used with certain restricted fares and is not combinable with any other promotion or offer, including, but not limited to Shareholder Benefits, and other dollars off and onboard credit offers, MyCruiseSM Upgrades, Companion Fare and Free Cruise promotions and benefits. Single occupancy guests paying 200% cruise fare are eligible for the Offer. Single occupancy guests paying less than 200% cruise fare will be eligible for a prorated value of the Offer. Prices vary from ship to ship and space is subject to availability at the time of making your reservation. Please call or have your travel agent call our pre-cruise number on 1800 754 500 (AU) or 0800 102 123 (NZ) to answer additional questions or to make arrangements.
13 To have access to Special Offers, you must have a valid opt in e-mail address on file with Crown & Anchor Society to receive promotions through e-mail. To have access to the Royal Caribbean Sales Event Offers you must log in to the member-only section of our website. A new set of Sales Event offers from Royal Caribbean International is published each Thursday evening. Unless otherwise noted, they can only be booked on the Monday following the Thursday on which they are posted. They are not available after that time and are subject to change by the cruise line at any time.
14 One Cruise Point for each completed night of sailing and an extra Cruise Point per night when you purchase and sail in suite accommodations (categories RL, RS, PS, SL, TS, A1, A2, A3, CL, OS, FS, GS, JS) and/or sail in any category and pay a single pricing type for double occupancy staterooms. All other rates including Travel Agent rates are excluded from single price type extra point promotion. Cruisetours are included as an additional night per each day on the cruise tour. Points will be awarded by rate paid not rate berthed, for example, in the instance of an upgrade from an outside to a suite category including reduced rate upgrades.
18 Equivalent Recognition is a program that offers Crown and Anchor, Captain's Club and Le Club Voyage loyalty members the opportunity to receive recognition and similar benefits when they sail with one of the three brands – both pre-cruise and onboard with matching tier status; however Cruise Points will remain according to the actual cruises taken and calculated using the Program level accrual system for Crown & Anchor Society. Members of one program must enrol in the sister program in order to receive equivalent recognition benefits. Credits earned on one brand are not combinable with credits earned from another brand. The benefits of the Captain’s Club, Crown & Anchor Society and Le Club Voyage will stay independent and not be combined. Royal Caribbean Crown & Anchor Society® Platinum and Emerald levels will be equivalent to Select in Celebrity Cruise's Captain's Club and Explorer in Azamara Club Cruises' Le Club Voyage. Royal Caribbean Crown & Anchor Society® Diamond, Diamond Plus and Pinnacle Club levels will be equivalent to Elite in Celebrity Cruise's Captain's Club and Azamara Club Cruises' Discoverer in Le Club Voyage. Gold and Pinnacle Club membership status in Crown & Anchor Society are not part of this benefit. Pinnacle Club membership tier level can only be obtained through earning the appropriate number of Cruise Points on Royal Caribbean ships.
19 We may, at our sole discretion, offer complimentary upgrades to Diamond Plus and Pinnacle members if stateroom upgrades are available. Please provide the upgrade preference information requested below, which will be considered if a stateroom upgrade is offered to you. Neither upgrades nor upgrade preferences are guaranteed.