General Terms & Conditions
Royal Caribbean Cruises Ltd. has the right to terminate the Crown & Anchor Society® Program ('the Program') or to change the Terms and Conditions of participation and benefits, in whole or in part; at any time without notice. Membership may be terminated at our sole discretion for anyone appearing to be utilising the Program in a manner inconsistent with its terms, conditions or intent. To qualify as a Crown & Anchor Society member, you must have taken at least one eligible Royal Caribbean cruise. Program level accrual is based on the number of eligible cruise points earned per individual. Cruise Points will be accrued at the end of each completed sailing. Guests are eligible for Gold membership in the Crown & Anchor Society after one completed cruise. After 30 completed cruise points, they are eligible to become Platinum members. After 55 completed cruise points, they are eligible to become Emerald members. After 80 completed cruise points, they are eligible to become Diamond members. After 175 completed cruise points they are eligible to become Diamond Plus members. And those who have 700 or more completed cruise points are eligible to become Pinnacle Club members.
Cruise points are given for eligible cruises per stateroom category paid. Complimentary, promotional and/or reduced rate upgrades will not receive additional Cruise Points if final berth category is in a suite when moved from a lower stateroom category. Cruise Points are awarded to the guest whose name is entered into the reservation at the time of booking and completes the sailing. Eligible cruises exclude all reduced cruise fares (e.g. employee/employee family rates, vendor rates etc.), affinity groups and other cruises as designated by Royal Caribbean at its sole discretion. All questions or disputes regarding eligibility for the Program or provision of benefits will be resolved by Royal Caribbean at its sole discretion. Not all services can be provided on all Royal Caribbean ships. We shall not be liable for refunds or for damages resulting from failure to deliver such services. All Program discount coupons are subject to the Terms and Conditions stated herein and on the discount or promotional coupons. Cruise Point Promotions are not combinable. If a sailing qualifies for two or more Cruise Point promotions then additional points will be awarded by evaluating the promotions and giving the guest the best available offer. Each Program member shall be responsible for advising the Crown & Anchor Society of address changes and we shall have no liability for misdirected post or any consequences thereof. Other terms and conditions apply. Program void where prohibited by law.
A Crown & Anchor Society member can be added into a relationship with other family members in the same household and receive equivalent tier status; however Cruise Points will remain according to actual cruises taken and calculated using the Program-level accrual system described above. Pinnacle Club member tier status will not be awarded to dependents if earned by their parent and/or guardian. Pinnacle Club member tier status can only be earned by an individual, spouse or significant other by one of them accumulating 700 Cruise Points or more in the CAS program.
For all tiers except Pinnacle Club, a relationship is defined as a spouse or significant other and children of less than 18 years old. For Pinnacle Club a relationship is considered a spouse and/or significant other. Children will be taken out of a relationship with a parent or guardian upon their 18th birthday date. If it is found that a dependent or child is not immediately removed from a relationship upon their 18th birthday and accumulates a higher tier status outside of this time period, the dependents record will be adjusted back to the appropriate tier status.
1 Any guest can take advantage of the Onboard Booking Bonus offer by enrolling in Crown & Anchor® Society and/or presenting a valid Crown & Anchor Society number to our onboard Loyalty & Cruise Sales staff to place in your future cruise reservation. Enrol in the Crown & Anchor Society program by filling in an electronic form by going to the onboard iCafe, calling your local Loyalty or International Representative, going to www.RoyalCaribbean.com/CrownandAnchor, or picking up a form and dropping it off at the Guest Relations desk or your Loyalty & Cruise Sales consultant onboard.
The Onboard Booking Bonus benefit is an onboard credit (“OBC”) added to your new individual reservations made while sailing on a Royal Caribbean ship and is based on the length of cruise purchased. You can use it in conjunction with the Crown & Anchor Society Savings Certificates for Gold members and with the Crown & Anchor Society Savings Certificates OR Special Balcony and Suite Stateroom discounts for Platinum, Emerald, Diamond, Diamond Plus and Pinnacle members. This offer cannot be combined with another onboard credit on the same reservation. The OBC is in US dollars, has no cash value and will expire if not used by 10:00 pm on the last evening of the cruise. The OBC may be transferred if Decide Later Open Booking is transferred to another guest. Certain restrictions apply. The offer must be submitted with the applicable offer code in the reservation by the Loyalty & Cruise Sales Manager or Associate at time of the booking to be valid. The offer is subject to availability and may be withdrawn without notice.
9 In order to take advantage of pre-cruise benefits such as complimentary custom air fee (ChoiceAir PlusSM fee waived with this gift selection for Platinum level and above), special rates on balcony and suite staterooms and the priority waiting list for dining room seating, you must call 1800 754 500 (AU) or 0800 102 123 (NZ) 7 days prior to your cruise.
A bonus gift of your choice will be chosen from a pre-selected list for each stateroom. No bonus gift will be delivered on sailings of less than 3 nights. Only one bonus gift will be delivered on sailings between 3 and 6 nights. All orders need to be placed up to 5 days before a US-based sailing and 7 days for an internationally-based sailing. If no selections are made before the time prescribed above, then no order will be placed. Orders and/or substitutions cannot be placed on or after boarding day. All Diamond Plus members can go into the secure Crown & Anchor section of the website and select their preferences and keep them up to date; or, Diamond Plus members and their travel agents can contact a Loyalty Specialist within 14 days of their departure to select an amenity and arrange timing for delivery to either their stateroom or dining room by calling 1800 754 500 (AU) or 0800 102 123 (NZ). Hours of operation: Monday to Friday 8 a.m. - 11 p.m; Saturday and Sunday, 9 a.m. - 8 p.m. (ET).
Complimentary ChoiceAir Plus fee will only be waived once per reservation. The non-refundable USD 15.00 for travel in US/Canada and USD 25.00 for International travel for a ChoiceAir booking is not refundable. Fees for guests outside of North America are determined by the local Royal Caribbean International office. For any additional changes made after the initial request, the normal custom air fee will be applied.
Royal Caribbean's ChoiceAir Support Desk can handle your special requests from 9 a.m. - 5:30 p.m. by contacting 1800 754 500 (AU) or 0800 102 123 (NZ) or visit www.RoyalCaribbean.com.au/ChoiceAir For an entire description of the program or to answer questions go to the above website and click on About ChoiceAir. The waived fee is only available to Platinum, Emerald, Diamond, Diamond Plus and Pinnacle Club Crown & Anchor members. A valid Crown & Anchor Membership Number must be presented to the reservations agent when making your arrangements.
11 *Crown & Anchor Exclusive Rates are valid for new bookings only. Offer is not combinable with any promotional offers or discounts with the exception of the NextCruise Onboard Booking Bonus. A valid Crown & Anchor Society membership number must be provided at the time of booking; the offer will be removed and the current cruise fare will apply to a reservation that does not meet offer requirements. Prices are per person, cruise only and based on double occupancy. The offer is only available on the sailings and stateroom categories listed above, is subject to availability and may be withdrawn without notice. Royal Caribbean International reserves the right to correct any errors, inaccuracies or omissions and to change or update fares, fees and surcharges at any time without prior notice. ©2014 Royal Caribbean Cruise Ltd. Ships registered in the Bahamas.
12 Special Rates on Balcony and Suite Staterooms is a dollar-off discount to applicable balcony and suite categories only available to Platinum, Emerald, Diamond, Diamond Plus and Pinnacle Crown & Anchor Society members. Savings are not redeemable for cash and are non-transferable. When reserving, the applicable offer code and a valid Crown & Anchor Society membership number must be included in the reservation. Platinum, Emerald, Diamond, Diamond Plus and Pinnacle Crown & Anchor Society members will receive an increased discount for making a reservation for a sailing date outside of 6 (six) months. This offer can only be combined with the Onboard Booking Bonus while making a reservation on board a Royal Caribbean ship. This offer cannot be used with certain restricted fares and is not combinable with any other promotion or offer, including, but not limited to Shareholder Benefits, dollars off and onboard credit offers, MyCruiseSM Upgrades, Companion Fare and Free Cruise promotions and benefits. The offer can be used in conjunction with the Crown & Anchor exclusive Onboard Booking Bonus. Royal Caribbean International will deduct the applicable offer value from the final payment upon review. The discount applies on a per-stateroom basis; double occupancy. Singles paying 200% are entitled to full face value. Prices vary from ship to ship and space is subject to availability at the time of making your reservation. Please call or have your travel agent call our pre-cruise number on 1800 754 500 (AU) or 0800 102 123 (NZ) to answer additional questions or to make arrangements.
13 To have access to Special Offers, you must have a valid opt in e-mail address on file with Crown & Anchor Society to receive promotions through e-mail. To have access to the Royal Caribbean Sales Event Offers you must log in to the member-only section of our website. A new set of Sales Event offers from Royal Caribbean International is published each Thursday evening. Unless otherwise noted, they can only be booked on the Monday following the Thursday on which they are posted. They are not available after that time and are subject to change by the cruise line at any time.
14 One Cruise Point for each completed night of sailing and an extra Cruise Point per night when you purchase and sail in suite accommodations (categories RL, RS, PS, SL, TS, A1, A2, A3, CL, OS, FS, GS, JS) and/or sail in any category and pay a single pricing type for double occupancy staterooms. All other rates including Travel Agent rates, as well category SI and SB, are excluded from single price type extra point promotion. Cruisetours are included as an additional night per each day on the cruise tour. Points will be awarded by rate paid not rate berthed, for example, in the instance of an upgrade from an outside to a suite category.
18 Equivalent Recognition is a program that offers Crown and Anchor, Captain's Club and Le Club Voyage loyalty members the opportunity to receive recognition and similar benefits when they sail with one of the three brands – both pre-cruise and on board with matching tier status; however Cruise Points will remain according to actual cruises taken and calculated using the Program level accrual system for the Crown & Anchor Society. Members of one program must enrol in the sister program in order to receive equivalent recognition benefits.
Credits earned on one brand are not combinable with credits earned from another brand. The benefits of the Captain’s Club, Crown & Anchor Society and Le Club Voyage will stay independent and will not be combined.
Royal Caribbean Crown & Anchor Society® Platinum and Emerald levels will be equivalent to Select in Celebrity Cruise's Captain's Club and Explorer in Azamara Club Cruises' Le Club Voyage. Royal Caribbean Crown & Anchor Society® Diamond, Diamond Plus and Pinnacle Club levels will be equivalent to Elite in Celebrity Cruise's Captain's Club and Azamara Club Cruises' Discoverer in Le Club Voyage.
Gold and Pinnacle Club membership status in Crown & Anchor Society are not part of this benefit. Pinnacle Club membership tier level can only be obtained through earning the appropriate number of Cruise Points on Royal Caribbean ships.
19 We may, at our sole discretion, offer complimentary upgrades to Diamond Plus and Pinnacle members if stateroom upgrades are available. Please provide the upgrade preference information requested below, which will be considered if a stateroom upgrade is offered to you. Neither upgrades nor upgrade preferences are guaranteed.
Crown & Anchor Stateroom Upgrade Policy:
Our ships regularly sail at full capacity. Therefore, opportunities to upgrade are offered on a limited basis. If available, upgrades may be offered at the sole discretion of Royal Caribbean to Diamond Plus and Pinnacle Club members. To determine which members may be extended an upgrade, we will consider the member's Cruise Points and tier level, stateroom category paid and booking date. To be considered for an upgrade, please:
1. In your booking, confirm that your Crown & Anchor® Society loyalty number is included and that your name, e-mail address and telephone number are correct, and
2. Visit www.RoyalCaribbean.com.au/CrownandAnchor/www.RoyalCaribbean.co.nz/CrownandAnchor and provide the requested upgrade preference information. You can also contact a Loyalty Representative (www.RoyalCaribbean.com.au/ContactLoyalty) in one of our local offices.
We will contact the Crown & Anchor® Society member or travel partner at the e-mail address provided in the booking to communicate an upgrade offer.
In the rare event that an extenuating circumstance arises after a Member is upgraded, Royal Caribbean reserves the right to withdraw the upgrade to accommodate another guest’s cruise holiday.